Privacy Policy
Sodalemon Privacy Policy.
This Privacy Policy explains how Sodalemons collects, uses, shares, and protects personal information when you visit our website, create an account, place an order, contact us, use our wholesale, dropshipping, private label, custom order, or related services, or interact with us in any other way.
For legal, privacy, and service-related purposes, “Sodalemons,” “we,” “us,” and “our” refer to Sodalemons and its website operations managed by ParticleFever Apparel, LLC in the United States.
In this Privacy Policy, “Sodalemons,” “we,” “us,” and “our” refer to Sodalemons and the operator of this website and related services. “You” and “your” refer to website visitors, customers, wholesale buyers, account users, business contacts, and other people whose personal information we may collect.
This Privacy Policy applies to Sodalemons.com and our related online services, including customer support, order support, marketing, AI chat tools, analytics tools, website features, and ecommerce services.
Please read this Privacy Policy carefully. If you do not agree with this Privacy Policy, please do not use our website or services.
1. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We may do this to reflect changes in our business, website features, service providers, legal requirements, or privacy practices.
2. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you use our website and services.
When we use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you.
Information You Provide to Us
We may collect information that you give to us directly, including:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Company name
• Account login information
• Order details
• Payment confirmation details
• Product interests
• Wishlist, cart, and shopping activity
• Wholesale, dropshipping, private label, OEM/ODM, or custom order requests
• Customer support messages
• Product review content
• Any other information you choose to send to us
Please do not send sensitive personal information, passwords, full payment card numbers, or confidential business information through contact forms, live chat, AI chat tools, or other unsecured communication channels.
Information We Collect Automatically
When you visit our website, we may automatically collect information about your device and how you use the site. This may include:
• IP address
• Browser type
• Device type
• Operating system
• Referring URL
• Pages viewed
• Products viewed
• Clicks
• Scroll activity
• Search terms used on our site
• Cart activity
• Date and time of visit
• Approximate location based on IP address
• Network and technical information
• Cookies, pixels, tags, local storage, and similar identifiers
We use this information to operate the website, improve user experience, protect the website, analyze performance, understand customer needs, and support marketing or advertising.
Information We Collect from Third Parties
We may receive information from third parties, including:
• Shopify and other ecommerce platform services
• Payment processors
• Shipping and fulfillment partners
• Customer support tools
• Analytics providers
• Advertising and marketing partners
• Email and SMS service providers
• Fraud prevention and security providers
• Social media platforms
• Business partners that help us provide our services
We treat this information according to this Privacy Policy.
3. SHOPIFY AND ECOMMERCE PLATFORM SERVICES
Our store is powered by Shopify. Shopify may process personal information to help us operate our online store, provide checkout, process payments, support fraud prevention, manage orders, provide customer accounts, support analytics, and deliver related ecommerce services.
Shopify may also use cookies and similar technologies to support store functions, checkout, security, analytics, and customer experience.
If we use Shopify advertising services, such as Shopify Audiences or similar Shopify ad services, Shopify may help support personalized advertising on third-party websites. If available, you may manage certain Shopify advertising privacy choices through Shopify’s privacy tools.
4. MICROSOFT CLARITY, BRAND AGENTS, AND AI CHAT ASSISTANT
We may use Microsoft Clarity, Microsoft Clarity Brand agents, and related AI chat or analytics tools on our website.
Microsoft Clarity helps us understand how visitors use our website through tools such as heatmaps, session recordings, traffic insights, and behavior analytics.
Microsoft Clarity Brand agents may provide an AI-powered chat assistant on our website. This assistant may help visitors ask questions, find products, learn about wholesale activewear, understand sizing, shipping, dropshipping, private label, custom logo, OEM/ODM, samples, bulk orders, and other Sodalemons services.
When you interact with Microsoft Clarity Brand agents or our AI chat assistant, we and Microsoft may collect and process information related to your interaction, including:
• Chat messages
• Questions you ask
• Product interests
• Conversation history
• Engagement information
• Interaction signals
• Device information
• Browser information
• Technical identifiers
• Cookies and similar tracking technologies
• Information needed to provide and improve the chat experience
We may use this information to:
• Answer customer questions
• Provide customer support
• Help visitors find products
• Improve product recommendations
• Understand buyer needs
• Improve our website and services
• Analyze user experience
• Measure engagement
• Support marketing or advertising activities
• Improve our wholesale, dropshipping, and private label support
Microsoft may process this information as a service provider or technology provider for Microsoft Clarity and Microsoft Clarity Brand agents. Microsoft’s processing is also described in the Microsoft Privacy Statement.
Do not share sensitive personal information, payment card details, passwords, or confidential business information in the AI chat assistant.
You may request the removal or deletion of saved insights created from your Brand agent interactions. You can do this by entering a request in the AI chat assistant, such as “Delete my saved information,” “Clear my agent memory,” “Forget my previous interactions,” or “Remove my preferences.” You may also contact us using the contact information listed in this Privacy Policy.
5. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies, pixels, tags, local storage, and similar technologies on our website.
Cookies help us:
• Keep the website working
• Remember your preferences
• Save cart activity
• Support login and checkout
• Analyze website traffic
• Understand product and page performance
• Improve website speed and user experience
• Provide customer support and AI chat functions
• Measure marketing campaigns
• Show or measure advertising
Some cookies are necessary for the website to work. Other cookies, such as analytics, advertising, personalization, and AI chat cookies, may depend on your cookie choices and applicable law.
We may use the following cookie categories:
Necessary Cookies
These cookies are needed for the website to function. They may support security, checkout, account login, cart, payment, fraud prevention, and basic site functions.
Analytics Cookies
These cookies help us understand how visitors use the site. They may collect page views, clicks, session activity, device information, browser information, and similar usage data.
Advertising and Marketing Cookies
These cookies may help us measure ads, understand campaign performance, build audiences, and show more relevant advertising on our site or third-party websites.
AI Chat and Customer Support Cookies
These cookies and similar technologies may support Microsoft Clarity Brand agents, AI chat tools, customer support tools, chat history, interaction signals, and product recommendation features.
Shopify Cookies
Shopify cookies may help power our online store, checkout, cart, security, payment, fraud prevention, analytics, and customer experience features.
You may control cookies through your browser settings and, where available, through our cookie banner or cookie preference tools.
If you are in the European Economic Area, United Kingdom, Switzerland, or another region that requires consent for non-essential cookies, we aim to use non-essential cookies only where we have the required consent or another valid legal basis.
Blocking or deleting cookies may affect website features, including cart, account login, checkout, product recommendations, analytics, and chat functions.
6. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
To Provide Products and Services
We use personal information to:
• Process orders
• Confirm payments
• Arrange shipping
• Provide tracking information
• Manage returns and exchanges
• Create and manage accounts
• Provide wholesale, dropshipping, private label, OEM/ODM, and custom order services
• Respond to customer support requests
• Provide product information and service updates
• Enable product reviews and other website features
To Communicate With You
We may use personal information to:
• Reply to your messages
• Send order updates
• Send account notifications
• Provide customer support
• Answer wholesale or custom order questions
• Send service-related information
To Improve Our Website and Services
We may use personal information to:
• Improve website layout
• Improve product pages
• Understand buyer needs
• Improve product recommendations
• Test and improve website features
• Analyze shopping behavior
• Improve customer support
• Improve AI chat and Brand agent performance
For Marketing and Advertising
We may use personal information to:
• Send promotional emails or messages, where allowed by law
• Show or measure advertising
• Personalize marketing content
• Understand campaign performance
• Recommend products or services
• Build customer segments or audiences
• Support retargeting or similar advertising activities, where allowed by law
You may unsubscribe from marketing emails by using the unsubscribe link in our emails.
For Security and Fraud Prevention
We may use personal information to:
• Protect our website
• Detect fraud
• Prevent unauthorized access
• Investigate suspicious activity
• Enforce our terms and policies
• Protect our rights, customers, and business
To Comply With Law
We may use personal information to:
• Comply with tax, accounting, legal, and regulatory duties
• Respond to lawful requests
• Keep business records
• Resolve disputes
• Enforce agreements
7. LEGAL BASES FOR PROCESSING PERSONAL INFORMATION
If you are in the European Economic Area, United Kingdom, Switzerland, or another region with similar privacy laws, we rely on one or more legal bases to process your personal information.
These may include:
• Contract: We process information to provide products, fulfill orders, manage accounts, and provide requested services.
• Consent: We may rely on consent for certain cookies, marketing messages, AI chat features, or optional website features where required by law.
• Legitimate interests: We may process information to operate our business, improve our website, provide customer support, prevent fraud, analyze performance, and market our products, where our interests are not overridden by your rights.
• Legal obligation: We may process information to comply with tax, accounting, consumer protection, customs, shipping, and other legal duties.
• Vital interests or public interest: We may process information where required in limited situations allowed by law.
8. HOW WE SHARE PERSONAL INFORMATION
We may share personal information with third parties when needed to operate our website, provide services, comply with law, or support our business.
We may share personal information with:
• Shopify and other ecommerce platform providers
• Payment processors
• Shipping and fulfillment partners
• Warehouse and logistics providers
• Customer support providers
• IT and cloud service providers
• Analytics providers
• Microsoft Clarity and Microsoft Clarity Brand agents
• AI chat and customer support tools
• Advertising and marketing partners
• Email and SMS service providers
• Fraud prevention and security providers
• Professional advisers, such as lawyers, accountants, and auditors
• Affiliates or companies in our corporate group
• Government, legal, or regulatory authorities where required by law
• Buyers, successors, or other parties in connection with a merger, sale, financing, restructuring, or business transfer
We may also share information when you ask us to do so, give us consent, or use a feature that requires sharing with a third party.
9. SALE, SHARING, AND TARGETED ADVERTISING
Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Under these laws, using certain advertising, analytics, pixels, cookies, or marketing tools may be considered a “sale,” “sharing,” or processing for targeted advertising, even if we do not sell personal information for money.
In the past 12 months, we may have disclosed or shared the following categories of personal information for business, analytics, advertising, or marketing purposes:
• Identifiers, such as name, email address, phone number, shipping address, billing address, IP address, and account information
• Commercial information, such as order history, product views, cart activity, wishlist activity, and product interests
• Internet or similar network activity, such as pages viewed, clicks, device information, browser information, and usage data
• Inferences or preferences, such as product interests or shopping preferences
Categories of recipients may include:
• Service providers
• Payment processors
• Fulfillment and shipping providers
• Analytics providers
• Advertising and marketing partners
• Ecommerce and website technology providers
• Customer support and AI chat providers
We do not knowingly sell or share personal information of people under 16 years old.
We do not use or disclose sensitive personal information to infer characteristics about you.
If applicable law gives you the right to opt out of sale, sharing, or targeted advertising, you may exercise that right through our cookie preference tool, a “Do Not Sell or Share My Personal Information” link if available on our website, Global Privacy Control where supported, or by contacting us.
10. YOUR PRIVACY CHOICES
Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information, targeted advertising, or certain analytics and marketing cookies.
You may manage your choices by:
• Using our cookie banner or cookie preference tool, where available
• Clicking a “Do Not Sell or Share My Personal Information” link, if available on our website
• Enabling Global Privacy Control in your browser, where supported
• Contacting us using the contact information in this Privacy Policy
If you visit our website with Global Privacy Control enabled, we will treat the signal as an opt-out request for the browser and device where required by applicable law.
Please note that cookie and privacy choices may apply only to the browser, device, or account you use to make the request.
11. USER-GENERATED CONTENT
Our website may allow you to post product reviews or other user-generated content.
If you submit content to a public area of the website, that content may be visible to other people. We are not responsible for how other people use information that you choose to make public.
Please do not post sensitive personal information, confidential business information, or information that you do not want others to see.
12. THIRD-PARTY WEBSITES AND LINKS
Our website may link to third-party websites, apps, platforms, or services.
We do not control the privacy practices of third parties. If you visit a third-party site, you should review its privacy policy, cookie policy, and terms.
Our link to a third-party website does not mean that we endorse that website or are responsible for its privacy or security practices.
13. CHILDREN’S PRIVACY
Our website and services are not intended for children.
We do not knowingly collect personal information from children under 13, or under the age required by applicable local law. If you believe a child has provided personal information to us, please contact us. We will take steps to delete the information if required by law.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years old.
14. SECURITY
We use reasonable administrative, technical, and physical safeguards to help protect personal information.
However, no website, system, storage method, or online transmission is completely secure. We cannot guarantee perfect security.
You are responsible for keeping your account login details safe. Please contact us if you believe your account has been accessed without permission.
15. DATA RETENTION
We keep personal information only as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law.
The retention period may depend on:
• Whether you have an account with us
• Whether we need the information to provide services
• Whether we need the information for orders, shipping, returns, or customer support
• Whether we need the information for tax, accounting, legal, or fraud prevention purposes
• Whether we need the information to resolve disputes or enforce agreements
• Whether you request deletion and the request applies under law
When personal information is no longer needed, we may delete it, anonymize it, or retain it only as required by law.
16. INTERNATIONAL TRANSFERS
We may transfer, store, and process personal information in countries outside your country of residence, including the United States.
These countries may have privacy laws that are different from the laws in your country.
If we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to a country that has not been found to provide an adequate level of data protection, we will rely on appropriate transfer mechanisms where required by law. These may include Standard Contractual Clauses or other approved safeguards.
17. YOUR PRIVACY RIGHTS
Depending on where you live, you may have some or all of the following rights:
• Right to know what personal information we collect, use, disclose, sell, or share
• Right to access personal information
• Right to receive a copy of personal information
• Right to correct inaccurate personal information
• Right to delete personal information
• Right to restrict or object to certain processing
• Right to withdraw consent, where processing is based on consent
• Right to opt out of marketing emails
• Right to opt out of sale, sharing, or targeted advertising, where applicable
• Right to limit the use or disclosure of sensitive personal information, where applicable
• Right to appeal a privacy request decision, where applicable
• Right to non-discrimination for exercising your privacy rights
These rights may depend on your location and applicable law. Some rights may not apply in every case.
To exercise your rights, please contact us using the contact information in this Privacy Policy.
We may need to verify your identity before responding to your request. We may ask for information such as your email address, order number, account details, or other information needed to confirm your identity.
18. CALIFORNIA AND U.S. STATE PRIVACY RIGHTS
If you are a California resident or a resident of another U.S. state with applicable privacy rights, you may have additional rights under state privacy laws.
These may include:
• The right to know the categories of personal information we collect
• The right to know the sources of personal information
• The right to know the purposes for collecting, using, selling, or sharing personal information
• The right to know the categories of third parties that receive personal information
• The right to access specific pieces of personal information
• The right to delete personal information
• The right to correct inaccurate personal information
• The right to opt out of sale, sharing, or targeted advertising
• The right to limit the use or disclosure of sensitive personal information, where applicable
• The right to non-discrimination
If we use third-party advertising or analytics tools that are considered “sale,” “sharing,” or “targeted advertising” under applicable law, you may opt out through our cookie preference tool, a “Do Not Sell or Share My Personal Information” link if available on our website, Global Privacy Control where supported, or by contacting us.
If you visit our website with Global Privacy Control enabled, we will treat the signal as an opt-out request for the browser and device where required by applicable law.
Authorized agents may submit requests on your behalf where allowed by law. We may require proof that the agent is authorized to act for you. We may also ask you to verify your identity directly with us.
19. EUROPEAN, UK, AND SWISS PRIVACY RIGHTS
If you are in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.
These may include the right to:
• Access your personal information
• Correct inaccurate personal information
• Delete personal information
• Restrict processing
• Object to processing
• Receive a portable copy of your information
• Withdraw consent where we rely on consent
• Complain to a local data protection authority
You may contact us to exercise these rights. You may also contact your local data protection authority if you are not satisfied with our response.
20. MARKETING CHOICES
You may unsubscribe from marketing emails by clicking the unsubscribe link in our emails.
Even if you unsubscribe from marketing emails, we may still send non-marketing messages, such as order updates, account notices, shipping updates, customer service messages, and legal notices.
21. COMPLAINTS
If you have a complaint about how we handle personal information, please contact us first.
If you are not satisfied with our response, you may have the right to appeal our decision or complain to your local data protection authority, depending on where you live.
22. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:
Email: Simon@sodalemon.com
Mailing Address: 733 Windwood Dr, Diamond Bar, CA 91789, United States
Website: Sodalemons.com
Please update this section before publishing if your privacy request email, mailing address, legal contact, or website contact details are different.