Returns & Refund Policy

At Sodalemons, every item is carefully inspected before it leaves our facility to ensure it meets our quality standards. In the rare case that something isn't right, we're committed to a fair and straightforward resolution. Please take a moment to read this policy before placing your order.

Please note: unless an item arrives with a genuine quality defect, we are generally unable to accept returns or exchanges. We ask that you review each product's details and size chart carefully before ordering.

1. Sizing — Please Check Before Ordering

Every product page includes a detailed size chart. Sizing can vary between styles, so please measure yourself and compare against the chart before purchasing.

Because complete sizing information is provided upfront, we cannot accept returns or exchanges for fit or size-related reasons — this is not considered a quality defect.
Need a different size label on your garment? We're happy to help. We offer a size-label replacement service — just reach out and we'll walk you through it.

2. Defective or Quality Issues

If your item has a genuine quality defect, here's what to do:

Contact us via website chat or email at peter@sodalemons.com within 14 days of delivery.
Send clear photos or videos that show the defect.
Once we confirm the issue (usually within 3 business day), we'll issue a refund to your original payment method — no need to return the item.

If you're unable to provide photos/videos, or they don't clearly show a defect, the item must be returned in its original condition to qualify for a refund or exchange, with return shipping at your expense.

Private-label and custom products are eligible for return only if they're defective.

3. Returns for Non-Quality Reasons & Cancellations

As a general rule, we do not accept returns or exchanges for any reason other than a quality defect.
Cancellations are accepted before shipment only. Once an order has shipped, it can no longer be canceled.
In the rare case a non-quality return is approved, you'll be responsible for both return and re-shipping costs.
All return or exchange requests must be made within 3 days of delivery.
You do not need to return the package to receive a refund if: the carrier confirms it was lost or damaged in transit, or we sent the wrong item, size, or print.

4. Item Condition

Returned items must be in the same condition you received them — unworn, unwashed, with all tags and original packaging attached.
Items marked non-returnable (including certain gift items) cannot be returned.

5. International Orders (US, Canada, UK, EU & Beyond)

We ship to and support customers worldwide, including the United States, Canada, the United Kingdom, the European Union, and other regions.

For all international orders, the defect process above applies (photo/video confirmation, then refund without return). Since international return shipping is slow and expensive, this is usually the fastest outcome for everyone.
If a return is required, return addresses vary by region. Always email peter@sodalemons.com first to receive the correct address for your country — please don't ship to the address printed on your parcel.
For international returns, you are responsible for return shipping, customs duties, taxes, and any related fees. These charges are non-refundable.

6. Refunds

Approved refunds are processed within 5-10 business days of confirmation, back to your original payment method. Credit/debit card refunds may take an additional 3–7 business days to appear, depending on your bank.
Shipping and insurance fees are non-refundable.

⚠️ Before You Return Anything

Do not ship to the return address printed on your package — it is not our designated returns address. Always contact peter@sodalemons.com first and ship only to the address we provide. Returns sent elsewhere may not be processed.
Please make sure your return contains only Sodalemons products. We can't be responsible for any non-Sodalemons items included in the parcel.

Email: peter@sodalemons.com
US Warehouse: 4411 Schaefer Ave, Chino, CA 91710

Customer Support Hours: Monday–Friday, 8:30 AM–6:00 PM (China Standard Time, UTC+8)
Our support team is based in Asia. We typically reply within one business day — please allow for time-zone differences. For US customers, this corresponds to roughly the evening/overnight hours Pacific Time.

Return Policy